假设你是李华，你的美国老师Miss Morgan要求你们明天下午去听一个有关美国历史的讲座。你因故不能参加。请你根据以下要点，写一封短信向Miss Morgan请假。
内容要点：
1.表示歉意；
2.理由：去机场接从法国回来的舅舅；
3.询问：是否有录音,以便补听讲座。
注意:
1.词数100左右；
2.可根据内容要点适当增加细节,以使行文连贯。
假定英语课上老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号(∧)，并在其下面写出该加的词。
删除：把多余的词用斜线(＼)划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：1．每处错误及其修改均仅限一词；
2．只允许修改10处，多者(从第11处起)不计分。
Dear Mr. Smith,
I’m very much glad to hear that your international shopping center will build non-smoking supermarket. In my opinion, it is a good idea to do so, for it can not only help the smokers to smoke less, and it can also do good to other customers’ health. Since you had given up selling cigarettes, the customers who doesn’t like smoking are sure to support you. In addition, smoke in the shopping center may cause fire, which is very dangerous to both your possession and the safety of the customers. In a word, the non-smoking supermarket will not effect your business. To the contrary, it will help you attract more customers who want to keep health.
Best wishes!
阅读下列材料，在空白处填入适当的内容(不多于3个单词)或括号内单词的正确形式。
Being a veterinarian(兽医), I had to examine a ten-year-old Irish Wolfhound named Belker. The dog’s owners, Ron, his wife Lisa, and their boy Shane, loved Belker very much.
I examined Belker and found him 1. (die) of cancer. I told the family we couldn’t do 2. for Belker, and offered to perform the euthanasia(安乐死) procedure in their home.
As we made arrangements, Ron and Lisa told me they thought 3. would be good for six-year-old Shane to watch. They felt Shane might learn something.
The next day, Belker’s family surrounded him. Shane seemed so calm, petting(拍) the old dog for the last time, that I wondered if he understood 4. was happening. Within a few minutes, Belker slipped 5. (peaceful) away.
The little boy seemed to accept it without any difficulty. We sat together after Belker’s death, 6. (wonder) why animal lives are shorter than human lives. Shane, having listened quietly, said, “I know 7. .”
8. (surprise), we all turned to him. What he said next amazed me. It has changed my life.
He said, “People are born so that they can learn how to live 9. good life—like loving everybody all the time and being nice, right?”
The six-year-old boy continued, “Well, dogs already know how to do that, 10. they don’t have to stay as long.”
单词拼写
1.The teacher must have the __________(预先) teaching plan．
2.I’d like to take this __________(机会) to thank everyone for their hard work on the project.
3.I’m __________(谨慎) about what I say because careless remarks will hurt one’s feelings.
4.The company made an __________(调整) to my salary.
5.Have you __________(确定) decided to go to America?
6.It was very __________(体贴) of you to let us know you were going to be late.
7.I often __________(吵架) with my brother about little things.
8.A soldier has to __________(面对) death and danger.
9.The kind lady finally __________(原谅) him for what he had said to her.
10.Her __________(志向) is to be a supermodel.
One afternoon，as I was driving back home, I stopped at a busy intersection as the traffic light turned red. I waited ____ for the light to turn green，so that I could ____ my journey.
Suddenly, out of nowhere, an old woman ____ and started asking for ___. That day, I had unknowingly ____ off the air conditioner in the car and my window was down. The old woman was standing very close to my car. As she begged for alms(施舍物), I closely ____ her weather-beaten face, which had lots of wrinkles on it. Her eyes ____ lots of sadness and her whole body was ____. I sensed that this elderly lady had ____ some incredibly hard times in her life and at this time there was no one to look after her, ____ forced her to beg on the streets.
Seeing her condition, I immediately felt from ____ my being a huge surge (汹涌)of ____ for her. It was coming deep from within my heart. I normally gave loose ____ to beggars, however, that day my inner self strongly ____ me that I give her something substantial(大量的)so that she ____ have a decent meal.
Without any ____ I took out a substantial amount from my wallet and ____ it in her hand. Her weather-beaten face lit up with a toothless smile and she ____ me and went on her way. In the ____ the traffic light had turned green, and it was time to move on.
As I drove back home I felt within myself a sense of joy and ____ surging through me because I was able to do something for at least one person on this planet.
1.A. carefully B. worriedly C. patiently D. narrowly
2.A. continue B. stop C. take D. start
3.A. escaped B. disappeared C. appeared D. fled
4.A. food B. note C. direction D. money
5.A. carried B. switched C. put D. broke
6.A. observed B. noticed C. stared D. found
7.A. presented B. suggested C. showed D. possessed
8.A. moving B. turning C. falling D. shaking
9.A. heard B. gone through C. met D. look through
10.A. that B. who C. what D. which[
11.A. in B. beyond C. within D. across
12.A. passion B. pity C. emotion D. sympathy
13.A. pound B. change C. dollar D. allowance
14.A. urged B. suggested C. ordered D. requested
15.A. will B. might C. could D. must
16.A. permission B. hesitation C. discussion D. decision
17.A. placed B. lied C. existed D. pushed
18.A. blessed B. called C. forced D. required
19.A. daytime B. meantime C. trap D. world
20.A. sadness B. sorrow C. happiness D. mixture
No matter what type of business you run, it has to deal with things that go wrong from your customer’s point of view. Complaints can be a great source of information for organizations to make corrections as well as further improvements. 1.
1.You should listen actively to what the customer has to say by maintaining comfortable eye contact. 2.
2. 3. It’s important for you to know that your apology must appear sincere to the customer, and not an empty excuse. And also you should show the customer you’ve accepted the responsibility and provide him with choices or you’ll do something about his complaint.
3.Talk with the client and discover the best means to resolve his problem. 4. In this case it’s important to let your customer know an estimation(估计)of how long it will take to take action on his complaint.
4.A simple “thank you” is one way to let the customer know you appreciate the time and effort they’ve taken to inform you about a problem with your company’s service or product that you need to know about.
5.Create a procedure for recording different types of customer complaints. 5.
A. They are a valuable source of information to determine various root causes that need to be addressed within your company.
B. You should also show your customer that you do understand him by giving full attention.
C. When you have received a complaint, you should apologize for the failure the customer has identified.
D. Listen to your customer’s complaints and you can improve your service.
E. So it’s important to learn to deal with customer complaints efficiently.
F. Don’t feel ashamed of the failure in your service or products.
G. There will be times when you’ll be unable to resolve the issue immediately.
