The phone is ringing at the other end of the line and it clicks as it is being answered．A voice says quickly, “Hello, will you hold, please?” Then there is another click, followed by silence．It seems like hours before someone comes back on the line ---- that is, if you don't hang up first．
Office calls are, perhaps, the most difficult and the most important part of a secretary's work．The first impression that a man receives about a business is often through a telephone contact．A caller who is left hanging on “hold” will get the feeling that he or she has been forgotten or ignored．If a call is answered rudely, the caller may become angry．And if the call is not routed directly to the right person, the caller may feel that he or she is getting the “run-around”.
Laura Needham is a secretary in the executive offices of a large manufacturing company．As a good office secretary, Laura knows that all phone calls must be answered without delay and handled efficiently. She knows that a secretary must be pleasant and helpful, no matter how busy she is or what kind of feeding she may be in．She knows she must keep calm if a caller gets impatient or becomes angry; also, of course, she knows she can never allow herself to lose her temper (脾气)．If she does not have the information the caller asks for, she must know who does have the information．Finally, she knows that one of her most important responsibilities(责任)is to “screen telephone calls” and to know which calls to refer to her boss, which calls to refer to other people, and which calls to handle herself．
A well-handled telephone call will give the caller a good impression of the company he or she is dealing with．For this reason, an office secretary who can handle telephone calls cheerfully, tactfully (老练的), and efficiently is a valuable asset to any organization
63. Good secretaries find it to handle office calls well.
A. very. boring B. very important
C. quite necessary D. extremely difficult
64. The underlined word "nmaround" here means .
A. a flat refusal B. a not-so-warm welcome
C . an unpleasant refusal D. an unhelpful response
65. In Laura's opinion a secretary can never be a good one until .
A. she often asks her boss how to answer a telephone call
B. she knows how to please all the people
C. she has the information that others need
D. she can keep calm and never loses her temper
66. This passage is mainly about .
A. well-handled telephone calls
B. an efficient office secretary called Laura Needham
C. the importance of how office calls are dealt with
D. a secretary being a valuable asset to her company
This weekly four-day physical activity schedule will get your kids excited about being active.
Tuesday
When the kids get home from school, don’t let them go straight to the TV and get settled in. Encourage them to get moving and get off the couch(长椅) by giving them a pedometer(计步器). Pedometers are the most fun when parents also use one because that turns stepping, walking and running into a game to see who can get the most steps.
Thursday
The kids have done a great job so far this week, but now they are aching for （渴望） a little more TV time. Instead of turning on cartoons, let them watch fitness movies made just for kids. These movies encourage watchers to get up and dance along to kid-friendly music.
Saturday
Get the whole family out of the house together and over to a park. Bring lots of sports equipment, pack a healthy picnic and have a family competitive sports day. Kids and adults get into groups and play against each other in tennis, basketball or soccer. After everyone has played hard for a couple of hours, stop for a picnic and then if your family isn’t too tired, go back and play some more.
Sunday
Every child loves to play video games and there is no better time to allow kids to play them than on Sunday when no homework is due（应交的）.But don’t let them play a game that forces them to sit down for hours. Dance games with a floor mat(垫子) to help kids follow the dance moves are popular to kids.
56.What can be the best title for this text?
A.How to make children like activities.
B.A weekly four-day physical activity plan for kids.
C.Physical activities are important to kids.
D.A plan that will do much good to kids.
57.Parents are advised to use a pedometer together with their kids because _______.
A.they can give their kids some advice about walking
B.it can prevent them from watching TV too much
C.this will allow them and their kids to have a fun competition
D.their kids will not use it if they don’t
58.On Thursday when a kid wants to watch TV, his parents should ______.
A.let him watch it for a short time
B.watch cartoons with him
C.take him out for a walk instead
D.show fitness movies to him
59.The author advises a family to have a meal on Saturday ______.
A. in a park B. in a mountain C. in a restaurant D. at home
完形填空（共20小题；每小题1.5 分，满分30分）
Four brothers left home for college, and they became successful doctors and lawyers. Some years later, they 36 after having dinner together. They discussed the 37 they gave their elderly mother who lived far away in another city. The first said, “I had a 38 house built for Mama.” The second said, “I had my Mercedes-Benz dealer(经销商) send a 39 to her.” The third said,“I built a beautiful 40 for Mama.”The fourth said, “You know 41 Mama loved reading poems and you know she can’t read anymore because she can’t 42 very well. I met a 43 who had a parrot（鹦鹉）that can recite many poems. It took him 12 years to 44 it and he earns his living by renting it out. I had to pay him ＄100,000 a year for twenty years, 45 it is worth it.” On hearing that, the other brothers were 46 by his good thought.
After the holidays their mother 47 her thank-you notes.She wrote:
“Milton,the house you built is so huge. I only live in one room,but I have to 48 the whole house. It’s a tiring job. Thanks anyway.”
“Marvin, I am too old to 49 I stay home and have my foods delivered,so I’ll 50 use the car. The 51 was good, although not practical.Thanks.”
“Michale,you gave me an expensive building for 50 people to 52 plays or watch movies in it, but all my friends are dead. I’ve almost
53 my hearing and I’m nearly blind. I won’t use it. Thank you all the same.”
“Deareat Melvin, you were the 54 son to have the good sense to give a little thought to your gift. The chicken tasted so 55 I like it very much. Thank you.”
36. A.fought B.talked C.studied D.slept
37. A.gifts B.chances C.wishes D.challenges
38. A.warm B.big C.safe D.lonely
39. A.book B.bike C.car D.bag
40. A.station B.museum C.library D.theater
41. A.what B.how C.why D.when
42. A.listen B.feel C.see D.walk
43. A.nurse B. writer C.businessman D.farmer
44. A.protect B.beat C.raise D.teach
45. A.but B.so C. unless D.although
46. A.treated B.impressed C.threatened D.hurt
47. A.sent out B.put up C.took out D.picked up
48. A.sell B.borrow C.clean D.vist
49. A.learn B.work C.exercise D.travel
50. A.never B.often C.regularly D.sometimes
51. A.future B.hobby C.idea D.program
52. A.create B.enjoy C.bring D.record
53. A.lost B.admired C.remained D.discovered
54. A.same B.last C.next D.only
55. A.strange B.unpleasantC.bitter D.delicious
Dr Smith, together with his wife and two son, ______ arrive on the evening flight
|
A．are to |
B．are going to |
C．is to |
D．will be |
短文改错(共10小题，每小题1分，满分10 分)
此题要求改正所给短文中的错误。对标有题号的每行作出判断：如无错误，在该行右边
横线上画一个勾(√)；如有错误(每行只有一个错误)，则按下列情况改正：
该行多一个词；把多余的词用斜线(＼)划掉，在该行右边横线上写出该词，并也用斜线划掉。
该行缺一个词：在缺词处加一个漏字符号( ∧)，在该行右边横线上写出该加的词。
该行错一个词：在错的词下画一横线，在该行右边横线上写出改正后的词。
注意；原行没有错的不要改。
Did you enjoy yourself yesterday? I suppose you do. 76.
But I had a very terrible day yesterday. Everything 77.
went wrong. In the morning, your alarm clock didn't ring, so I 78.
woke up late. I was in such hurry that I burnt my hand when 79.
I was preparing breakfast. Then I ran out the house to catch 80.
the 8:30 bus. That was the bus I normal took. I missed it. I was 81.
worried so my teacher hated the students coming late to 82.
school. As a result, I ran three mile to school. When reaching 83.
to the classroom, I found all the classmates were in the 84.
classroom and I felt ashamed. How a bad day it was! 85.
Trip 1 Black Bear Count
There have been fires in this area in the last few years and the Office of the National Park is not sure how many black bears are still living. Some bears have been seen since the fires, and the Office has asked for young people to help count them. The entire trip will last three hours. Bookings necessary.
Cost: Free When: May 8
Trip 2 Garland Valley
Bring your drink and lunch for this walk in a beautiful area of the Blue Mountains. Garland Valley is close to the town of Garland but is part of the National Park. Many wild animals live in this area, including many rare birds. This is a great walk for bird-lovers. The trip lasts four hours. Bookings necessary.
Cost: $ 15 When: May 8, May 15
Trip 3 Flashlight Adventure
Put on your warm clothes, bring a flashlight and a pair of glasses, and come for a night walk along the Dungog Valley. A guide will lead the tour. Many of the animals you will see on this trip can only be seen at night. The guide will tell you about the lives of the animals you see. Numbers are strictly limited on night trips, so be sure to book early. This walk lasts two and a half hours.
Cost: $ 12 When: May 8, May 15, May22
Equipment to be needed:
?Please bring enough water and food for all walks.
?Wear good walking shoes—no high heels.
?Wear a hat for day walks.
?Dress warmly for night walks.
?Children must be with an adult.
?Make sure your flashlight works well and bring extra batteries for night walks.
?Follow all instructions from guides during the walks. The mountains are a dangerous place.
Bookings:
Bookings for the above trips can be traded by telephone (893 — 4847) or on the Internet at www. Bluemountaintour. com
72. Where are these trips?
A. In a large city. B. In a park in the mountains.
C. In a special kind of zoo. D. In three different countries.
73. On which trip might you see animals that sleep during the day?
A. Black Bear Count B. Garland Valley
C. Flashlight Adventure D. None of the trips.
74. Which of the following is NOT necessary for the three trips?
A. Good walking shoes B. A pair of glasses
C. Food and water D. A sleeping-bag
75. What is the best title for the passage?
A. Adventure Travel in America
B. Hunting around the Great Mountains
C. Interesting Trips in the East of the USA
D. Discovery Trips in the Blue Mountains
