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Destination Travels 78 Soho St, New York...

Destination Travels

78 Soho St,

New York, NY

Dear Ms Pierce,

Thank you for trusting Destination Travels for your honeymoon plans. This letter includes all the information regarding the flights and accommodation arrangements we have already agreed on.

Date

Flight No.

Place/Time Depart

Place/Time Arrive

August 6

UA 674

New York, JFK 6:30 AM

Puerto Rico Int. Airport 9:00AM

August 15

UA 673

Puerto Rico Int. Airport 1:00 PM

New York, JFK 3:30 PM

 

 

On arriving at Puerto Rico Int, Airport, a representative of The Caribbean Hotels &Resorts will be waiting for you in order to transfer you to the hotel. The transfer to and from the airport is offered by the hotel as part of your honeymoon package. The reservation has been made for a nine-night stay under your future husband’s last name. The price of the newlyweds’ suite includes breakfast and one more meal at the hotel restaurant, You can also use all of the hotel facilities—pool, gym, sauna, etc. for free as part of your honeymoon package. In addition, you can take scuba diving or snorkeling classes with the hotels trained staff at a reduced price—40% off.

Thank you for choosing Destination Travels. We guarantee your honeymoon with us will be an unforgettable experience. To aid us in improving our service, please visit our website at www. destinationtravels.com and complete the questionnaire.

Destination Travels wish you all the best.

Sincerely.

Rebecca Simms

Customer Service Manager

Destination Travels

1.After arriving at Puerto Rico Int, Airport, the couple can get directions from ________.

A. a Destination Travels Manager’

B. an official of New York City Hall

C. a tourist information desk

D. a hotel worker

2.What service is offered by the hotel at no extra cost to the newlywed couple?

A. The snorkeling classes.

B. The airport express service.

C. A one-night stay.

D. The air tickets.

3.What does the customer service manager ask Ms Pierce to do?

A. Call the service department.

B. Complete the order form.

C. Scan the website to find information.

D. Fill out the customer satisfaction survey.

 

1.D 2.B 3.D 【解析】这是一篇记叙文。这是酒店客服经理写给皮尔斯的一封信。信中告知了所乘坐的航班和住宿安排的所有信息,感谢了皮尔斯的到来并请他填写问卷调查表。 1.细节理解题。根据表格后的内容“On arriving at Puerto Rico Int, Airport, a representative of The Caribbean Hotels &Resorts will be waiting for you in order to transfer you to the hotel.” 可知,一到达Puerto Rico Int,,就会有酒店与度假村的代表(Representative)即工作人员(worker)在等你以便将您送到酒店。也就是这对夫妇得到酒店的工作人员的指引,故选D项。 2.细节理解题。根据第二段中的“The transfer to and from the airport is offered by the hotel as part of your honeymoon package.”可知,机场来回的换乘车是酒店蜜月套餐的一部分,不用再有额外的花费,故B正确。根据“In addition, you can take scuba diving or snorkeling classes with the hotels trained staff at a reduced price—40% off.”可知,A是要收费的。根据提供的表格内容可知,飞机票是收费的,D是错误的。根据The reservation has been made for a nine-night stay under your future husband’s last name.可知,C是错误的。故选B项。 3.细节理解题。根据please visit our website at www. destinationtravels.com and complete the questionnaire.可知,客服经理请皮尔斯女士完成问卷调查,即填写客户满意度调查。故选D项。
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