basic first-aid techniques will help you respond quickly to emergencies.
A. Knowing B. Having known
C. Known D. Being known
The “Chinese Dream” is dream to improve people’s well-being and dream of harmony, peace and development.
A. the; a B. the; the
C. a; the D. a; a
On his way home, he had his pocket .
A. stolen B. picked
C. robbed D. stealing
the course very difficult, she decided to move to a lower level.
A. Find B. Finding
C. To find D. Found
Shakespeare’s play Hamlet into at least ten different films over the past years.
A. had been made B. was made
C. has been made D. would be made
假如你是李津。你于2018年2月20日在网上订购了一本英国原版书Harry Potter and the Deathly Hallows (£10.00)，一周后收到，发现书存在质量问题。请给客服部经理写封投诉邮件，说明情况和要求。要点如下：
☆商品名称、订购时间及价格；
☆何时发现何种质量问题（印刷错误，缺页等）；
☆要求退款或换货，建议改进产品质量。
注意：⑴请使用规范英语，词数不少于100词，开头和结尾已给出，不计入总词数；
⑵可适当增加细节，以使内容充实、行文连贯。
Manager
Customer and Service Department
Dear Sir/Madam,
I’m writing to you to make a complaint about your product.
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
__________________________________________________________
I’m looking forward to your reply.
Yours sincerely,
Li Jin
