I was never very neat, while my roommate Kate was extremely organized. Each of her objects had its place, but mine always hid somewhere. She even labeled（贴标签） everything. I always looked for everything. Over time, Kate got neater and I got messier. She would push my dirty clothing over, and I would lay my books on her tidy desk. We both got tired of each other.
War broke out one evening. Kate came into the room. Soon, I heard her screaming. “Take your shoes away! Why under my bed!” Deafened, I saw my shoes flying at me. I jumped to my feet and started yelling. She yelled back louder.
The room was filled with anger. We could not have stayed together for a single minute but for a phone call. Kate answered it. From her end of the conversation, I could tell right away her grandma was seriously ill. When she hung up, she quickly crawled（爬）under her covers, sobbing. Obviously, that was not something she should not go through alone. All of a sudden, a warm feeling of sympathy rose up in my heart. Slowly, I collected the pencils, took back the books, made my bed, cleaned the socks and swept the floor, even on her side. I got so into my work that I even didn’t notice Kate had sat up. She was watching, her tears dried and her expression one of disbelief. Then, she reached out her hands to grasp mine. I looked up into her eyes. She smiled at me, “Thanks.”
Kate and I stayed roommates for the rest of the year. We didn’t always agree, but we learned the key to living together: giving in, cleaning up and holding on.
1.What made Kate so angry one evening?
A. She couldn’t find her books.
B．She heard the author shouting loud.
C．She got the news that her grandma was ill.
D．She saw the author’s shoes beneath her bed.
2.The author tidied up the room most probably because _______.
A．she was scared by Kate’ s anger
B．she hated herself for being so messy
C．she wanted to show her care
D．she was asked by Kate to do so
3.How is Paragraph 1 mainly developed?
A．By analyzing causes.
B．By showing differences.
C．By describing a process.
D．By following time order.
4.What might be the best title for the story?
A．My Friend Kate
B．Hard Work Pays Off
C．How to Be Organized
D．Learning to Be Roommates
随着车的数量的增加，道路安全问题变得越来越严重。假设你是李华，是校学生会主席，请你根据以下写作要点，给校报的英语专栏写一篇英语稿件。
1、列举街道上常见的交通违规现象；
2、分析违反交通规则造成的后果；
3、发出几点倡议（至少两点）
参考词汇：车行道 roadway
Dear fellow students,
I am Li Hua, chairman of the Student’ Union. I’d like to call your attention to the importance of obeying the traffic rules.
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假定英语课上英语老师要求同桌之间交换修改作文，请你修改你同桌写的以下作文。文中共有10处语言错误，每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号（∧），并在其下面写出该加的词。
删除：把多余的词用斜线（﹨）划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：1.每处错误及其修改均限一词。
2.只允许修改10处，多者（从第11处起）不计分。
In modern times, people suffer from various health problem. So it is important to develop a healthy lifestyle to prevent from diseases. Here is some tips for you:
First of all, we should walk or ride a bike instead of drive cars so that we can take more physically exercise. Second, we’d better take part in all kinds of outdoor activities rather than watch TV or play computer games for long time, which does great harm to your health. Besides, we should reject junk food and soft drinks. Having a balanced diet provides us with enough nutrients or makes us energetic. More importantly, we should take a positive attitude towards life, that can help us to face challenges bravely. In conclusion, whether we lived a healthy life depends mainly on our attitudes.
阅读下面材料，在空白处填入适当的内容(1个单词)或括号内单词的正确形式。
The Suma Aqualife Park in Japan is no stranger to turtle traffic. Every summer, hundreds of turtles make1.(they) way to and from the nearby ocean. While most manage to cover the short2.(distant) , a handful3. (be) stuck inside the railway tracks that lie between the ocean and popular park.
According to the local officials, as the turtles are trying to cross the tracks, a few fall in. Unable to climb out, they start to walk along the track. The problem arises when a4.(trap) turtle is close to a railroad switch that is in process of shifting to accommodate an incoming train.
To save the precious animals, the officials teamed up5.some engineers to create "turtle" tunnels. The tunnels provide a place for the turtles6.(slip) into and protect them. They7. help prevent costly train delays that occur every time a turtle gets caught in the switch.
Since the tunnels 8. (create) in April, railway personnel have scooped up (舀取) ten turtles from the tunnels and9.(safe) delivered them to the park. 10.Naoki Kamezaki, the head of the park puts it, saving the turtles is a "refreshing feeling".
A policeman was walking along the street. In the doorway of a shop, a man was standing in the ________ light, with an unlighted cigar in his mouth. The policeman ________ and then walked up to the man.
“I’m just waiting for a friend here,” the man said “It’s a(n) ________ made twenty years ago.” The man struck a match and ________ his cigar. The light ________ a pale face with a little white scar(疤) near his right eye. “Twenty years ago tonight, when I said goodbye to Jimmy Wells, my best friend to ________ for the West to make my fortune, we ________ we would meet here again exactly twenty years ________ that date and time.” “I hope your friend will come around soon.” said the policeman, ________.
Twenty minutes later, a(n) tall man hurried across the street. He went directly to the waiting man. “Is that you, Bob?” he asked. “Jimmy Wells?” ________ the man with excitement. “You have ________, Jimmy. I never thought you were so tall.”
When they both looked at each other ________, the man said suddenly “You’re not Jimmy Wells. Twenty years is a long time, ________ not long enough to change a man’s ________.” “It sometimes changes a good man into a ________ one,” said the tall man. “You are under ________ now. Well, here is a note from your friend.” His hand was steady when he began to read, but it ________ a little by the time he had finished. It reads: “Bob: I was at the appointed place ________. When you lighted your cigar I saw it was the face of the man ________ by Chicago police. ________ I couldn’t catch myself, so I went around and got a plain clothes man to do the job.”
1.A. darkB. brightC. dimD. colorful
2.A. slowed downB. picked outC. went onD. hurried up
3.A. mistakeB. timeC. tradeD. appointment
4.A. stoppedB. lightedC. burntD. dropped
5.A. formedB. appearedC. relievedD. showed
6.A. startB. workC. lookD. search
7.A. insistedB. preferredC. agreedD. suggested
8.A. forB. fromC. laterD. at
9.A. speeding upB. coming toC. pulling offD. moving away
10.A. criedB. smiledC. weptD. choked
11.A. grewB. achievedC. changedD. became
12.A. clearlyB. surprisinglyC. quicklyD. happily
13.A. butB. andC. orD. while
14.A. characterB. faceC. qualityD. size
15.A. successfulB. ordinaryC. tallD. bad
16.A. discussionB. controlC. arrestD. inspiration
17.A. trembledB. struggledC. escapedD. understood
18.A. in advanceB. on time
C. before longD. sooner or later
19.A. askedB. wantedC. describedD. caught
20.A. AnywhereB. ThoughC. HoweverD. Anyway
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
Customer service refers to the way that companies behave towards their customers. 1. However, many a time organizations don’t focus on customer relationship management, and that’s what makes customers angry, which is one of the reasons why companies lose their customers. 2.
First of all, you need to realize the great value of the customers. It’s they who are the boss, and it’s because of them that you get your pay checks. So do take your customers seriously.
3.You need to ask the customers the right kind of questions and think of the possible solutions which you can provide. Understand how they feel according to a particular situation, their body language, tone of voice and words they speak. Never make assumptions （臆断）and think that you know what the customers want.
4. Treat customers as individuals and the best way to do that is using their first name and finding ways of praising them in a sincere way.
In addition, there are some other skills which will help you in serving your customers better. For example, once you finish solving the problem for the customers, before ending the call, always remember to ask if there is anything else you can do for them. End the call with a “thank you”. If the customers are angry, let them express their anger completely. 5.Once they’ve finished speaking, try to calm them down by apologizing.
In a word, always remember that if the customers remain happy, you’ll be in business.
A. Never interrupt or start speaking until they’ve finished.
B. You can bring in as many new customers as you want.
C. So customer service is important and you should know how to improve it.
D. Finding out the needs of the customers is another important customer service tip.
E. Making customers feel they are important is an excellent way to serve them better.
F. It’s the quality of service that determines whether the customer remains with the company.
G. More companies are finding that their customer service should not be limited to stores.
