假设你叫李华，学校广播站英语节目向全校学生征求英文稿件，请根据下面提示写一份英文投诉信件：
1．我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收（overcharge）了两个国际长途费用。
2．但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。
3．我建议对这个女孩进行惩罚,另外告诉她该如何对待客户。我希望她能向我正式道歉。
注意：1．此投诉信应写给电信公司（China telecom）服务经理。
2．信的开关与结尾已给出。
3．词数：120左右
文中共有10处语言错误，每句中最多有两处错误。错误涉及一个单词的增加、删除或修改。
增加：在缺词处加一个漏字符号（∧）, 并在其下面写出该加的词。
删除：把多余的词用斜线（＼）划掉。
修改：在错的词下划一横线，并在该词下面写出修改后的词。
注意：
1. 每处错误及其修改均仅限一词；
2. 只允许修改10处，多者（从第11处起）不计分。
A discussion about hiking has held in our class. Some students think that hiking during vacations can make people to feel healthier, fresher and more harmonious with nature. They
find themselves deep attracted by the beauty of nature. They can also be relaxing while they
are walking in deep mountains. But nowadays some hikers even begin to explore the places
that people has never been to, and accidents have been happened now and then because poor knowledge of hiking. Some hikers even lost their life. The other students in our class think it
not safe to organize so dangerous activities. They make suggestions which laws should be
passed and hikers should be trained before they attend the activities.
Why is setting goals important? 1. Instead of just letting life happen to you, goals allow you to make your life happen.
Successful people imagine how their life should be and set lots of goals. 2. .It’s like having a map to show you where you want to go. Thank of it this way. There are two drivers. One has a destination (目的地) in mind which can be found on a map. She can drive straight there without any wasted time or wrong turns. The other driver has no goal or destination or map. She starts off at the same time from the same place as the first driver, but she drives aimlessly around, never getting anywhere, just using up gas. Which driver do you want to be?
3. . They decide what they want in life and then get there by making plans and setting goals. Unsuccessful people just let life happen by accident. Goals aren’t difficult to set and they aren’t difficult to reach . 4. . You are the one who must decide what to achieve and in what direction to aim your life.
5. . Written goals can be reviewed regularly, and have more power. Like a contract (合同) with yourself, they are harder to neglect or forget. Also when you write your goals in a particularly way, you are able to make yourself know situations that will bring you nearer to your goal.
A. Research tells us that when we write a goal down we are more likely to achieve it
B. Winners in life set goals and follow through
C. It’s up to you to find out what your goals really are
D. It’s difficult for a driver to reach his destination without a map
E. Because goals can help you do and experience everything you want in life.
F. By setting goals you are taking control of your life
G. Goals are difficult to set and they are difficult to reach.
1.A good diet is __________(有益的，收益的)to one’s health.
2. I have much _______ （同情）for you.
3. The crew ________(遗弃，抛弃，放弃)the burning ship.
4.I usually _______(调整，使适合)watch before I go to work in the morning.
5.Pines have a very wide ____________(分布，分发，分布状态)。
6.The folks came to give _______(舒适，安慰)to the child for the loss of his parents.
7.I’m very glad that you come and see our new house when we have ________ (安顿下来) in.
1. Women have no access ____ education in old days.
2.They began to use English,but they also brought _____ some words from their own
languages.
3.Just accept them for who they are,and give them encouragement to live as rich and full
____ life as you do.
4.Old Tom was off and back to ____hunt where the other killers were still attacking the whale.
5.Which of those books _____ are on the table belong to you.
6.When we arrived at the village ,Tombe’s mother , Kiak, ____ had been pulling weeds in her garden , started crying “ieee ieee”.
7.You were seen ______(put )a letter into the mailbox just now.
8.The children enjoyed _________ (take)to the aquarium.
In 1982, Steven Callahan was crossing the Atlantic alone in his sailboat when it struck something and sank．He got into a life boat, but his supplies were ．His chances of surviving were small． when three fishermen found him 76 days later, he was alive —much than he was when he started, but alive．
His of how he survived is fascinating．His cleverness —how he to catch fish, how he evaporated（蒸发） sea water to fresh water—is very interesting．
But the thing that my eye was how he managed to keep himself going when all hope seemed lost, and there seemed no in continuing the struggle .He was starved and9 worn-out．Giving up would have seemed the only possible choice．
When people these kinds of circumstances, they do something with their minds that gives them the courage to keep going．Many people in desperate circumstances in or go mad．Something the survivors do with their thoughts helps them find the courage to carry on difficulties．
"I tell myself I can it," wrote Callahan in his book．-Compared to what others have been through, I'm fortunate．I tell myself these things over and over, up courage．．．"
I wrote that down after 1 read it．It me as something important．And I've told myself the same thing when my own goals seemed off or when my problems seemed too terrible．And every time I've said it, I have always come back to my ．
The truth is, our circumstances are only bad to something better．But others have been through the much worse, that is, in comparison with what others have been through, you're fortunate．Tell this to yourself over and over again, and it will help you through the rough situations with a little more courage．
1.A．full B．rich C．few D．enough
2. A．And B．Yet C．Still D．Thus
3.A．thinner B．stronger C．worse D．healthier
4.A．attitude B．assumption C．instruction D．account
5.A．assisted B．tended C．managed D．intended
6.A．make B．absorb C．select D．replace
7.A．attacked B．caught C．froze D. cheated
8.A．operation B.taste C. message D. point
9.A．firmly B．completely C．hardly D．generally
10.A. deal B. defend C. survive D．observe
11.A．similarly B．differently C．gradually D．commonly
12.A．pull B. take C. break D. give
13.A．for the lack of B. in the face ofC．in exchange for D. As a result of
14.A．handle B. carry C. follow D. inspect
15.A．rolling B．using C．building D.making
16.A．defeated B．Recommended C．introduced D．struck
17.A. far B.long C.ever D. even
18.A．feeling B．senses C．plans D．influences
19.A．related B．measured C．contributed D．compared
20.A．see B. cut C. go D. think
