假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm Series），昨天才到货，且包装破损、数量不足。请就此向网店客服写邮件投诉。要点如下：
1．介绍购物情况：
2．反映存在问题：
3．提出解决方案。
注意：
1．词数100左右：
2．可适当增加细节，以使行文连贯；
3．开头和结尾已给出，不计入总词数。
可能用到的生词：投诉complaint n．
To whom it may concern,
Looking forward to your reply．
Li Hua
One cold evening during the holiday season, a little boy about six or seven was standing out in the front of a store window． The little child has no shoes and his clothes were just rags． A young woman passes by saw the little boy and could read the desire in his pale blue eyes． She took the child by the hand and led him into the store． There she bought her some new shoes and a complete suit of warmly clothing．They came back outside into the street, so the woman told the child to come home and have a happy holiday． The little boy looked her and asked how she was God． She smiled and replied that she was just one of His child．
It was during those hard days in a small community． Food was in short supply． I used to stop by Mr．Miller's stand for
One particular day, while Mr．Miller was some potatoes for me I noticed a small boy admiring a basket of green peas． Soon I was also to the fresh green peas．
The boy left． Mrs．Miller _ to me and said, "There are two other such boys in our _, all from poor families． Jim always offers to our produce for their marbles（弹珠）． He somehow makes them believe he likes red marbles ．Sometimes he even sends them home with some peas for ．" I left the stand, with this man．
Years later, I went back to visit some in that community and while I was there I learned Mr．Miller had died． I agreed to my friends to see Mrs．Miller． Upon our arrival, we offered whatever words of ． Ahead of us were three young men． They moved to the casket（棺椁）． Mrs．Miller's eyes followed them each young man placed his own hand over the cold pale hand and then left．
Our turn came to meet Mrs．Miller．I told her who I was and mentioned the of the marbles． She said, "Those three young men were the boys． They told me how they Jim's kindness．"
"We've never had much ," she said, "but right now, Jim would consider himself the man．" Then she lifted her husband's lifeless fingers． beneath the hand were three shining, red marbles !
1.A． flowers B． grains C．vegetables D． fruits
2.A． bagging B． diggingC．sellingD． cooking
3.A． happily B． hungrilyC．curiouslyD． seriously
4.A． carried B． sentC．drawnD． led
5.A． pulled up B． picked up C． got up D． came up
6.A． community B． town C． homeD． store
7.A． trade B． bring C． changeD． get
8.A． in time B． in particular C． on purpose D． on average
9.A． something B． everything C． anything D． nothing
10.A． impressed B． surprised C． disappointed D． satisfied
11.A． relatives B． friends C． businessmen D． workers
12.A．introduce B． send C． accompany D． assist
13.A． comfort B． thanks C． praise D． encouragement
14.A． since B． whether C． becauseD． as
15.A． cool B． warmC． redD． pale
16.A． price B． colorC． storyD． number
17.A． appreciated B． forgotC． neededD． helped
18.A． debt B． wealthC． hopeD． health
19.A． tallest B． dearest C． richest D． toughest
20.A．Rolling B．Fading C．Hanging D．Resting
根据短文内容，从短文后的选项中选出能填入空白处的最佳选项，选项中有两项为多余选项。
We often close ourselves off when painful events happen in our lives． Instead of letting the world soften us, we let it drive us deeper into ourselves． We try to ignore the hurt and, pain, but we can't hide from ourselves． 1.
The items listed below are four tips you can open your heart more fully and completely．
1．Breathe into pain
Whenever a painful situation arises in your life, try to face it instead of running away． 2. ．When the sadness strikes, take a deep breath and accept it．By using our breath we soften our experiences and allow more newness．
2． 3.
We're often confused at the next step to take． Actually, we can try a new decision making process．To start this process, we may ask, "Heart, what decision should I make here? What action feels the most right?" See what comes up, then put it into practice and evaluate the outcome．
3．Spend time alone
For most of our lives we're surrounded by people: our friends, family members, and strangers． 4. When you spend time in solitude（孤独），you're free from the influences of other people． It might be painful at first, but eventually you'll add a whole new layer of depth and understanding into your life．
4．Get outside of yourself
5. But in reality, they actually work hand-in-hand． After you've explored the depths of yourself, you come away with a new understanding．
Now, it's time to share that - not through telling others, but through being with others．
A．Have a light heart
B．Ask your heart what it wants
C．Is there anything I'm hiding from myself?
D．How often do we really spend time alone?
E．This may seem a little contradictory to the last tip．
F．We should open our hearts and take action to heal the wounds．
G．When we run away from sadness, it gets stronger and more real．
They already guide blind and disabled people; now dogs are to be trained to help people with dementia（痴呆） or Alzheimer's．Alzheimer's can make people confuse night and day or forget basic things such as washing or drinking enough water．
The dogs will be trained to respond to sound triggers（触发器） in the home that cause them to perform tasks．The duties will include reminding their owners to take medicine, as well as encouraging them to eat, drink and sleep regularly．
The idea was developed by design students at the Glasgow School of Art and will now be put into practice by Alzheimer's Scotland and Dogs for the Disabled．The first dogs will be distributed to four Scottish couples, where one of the partners is in the early stages of dementia．Some 670,000 people in Britain have dementia and one in three over 65s will develop the condition．By 2021 this is expected to rise to one million．
Joyce Gray of Alzheimer's Scotland said, "People in the early stages of dementia are still able to live a relatively normal life, and dogs help to maintain routine．" Another advantage of using the pets as companions is that dogs can give them a sense of silent support and companionship．Ms Gray said, "The evidence is that people may forget familiar faces but not pets．It's such a strong bond that people often remember them longest．People don't need to communicate verbally （言语地） but they can still interact．You can have a speechless bond．"
Helen McCain, director of Dogs for the Disabled, said, "People with dementia often forget to take the medicine．If a dog presents them with a bag with pills in it there's a greater chance of them taking it．The dog would also encourage the owner to take them out for walks, ensuring they keep exercising and interacting with other people．"
1.In Britain people with dementia _ _．
A．are likely to increase in number
B．are mostly over 65 years old
C．will be trained to respond to sound triggers
D．will be able to live a relatively normal life
2.The dogs are taught to perform tasks by -．
A．making some sound signals
B．communicating with the patients
C．reminding the patients by barking
D．reacting to some sound triggers
3.What does the underlined word "them" in Paragraph 4 refer to?
A．Faces． B．Triggers． C．Pets． D．Companions．
4.What is mainly talked about in the passage?
A．The idea of dementia dogs was developed by students．
B．Dogs are trained to assist Alzheimer's patients．
C．British people with Alzheimer's are in poor condition．
D．The dementia dogs perform most duties of a doctor．
Dining Experiences at Belmond Grand Hotel Europe
Delicious cuisine is paired with excellent musical entertainment at Belmond Grand Hotel Europe．
TCHAIKOVSKY NIGHT
Every Friday, dine in Lobby Bar and be treated to a special musical accompaniment．
Enjoy timeless classics from the great Russian composer Tchaikovsky, performed by local dancers and a
chamber orchestra．
Time: 7 pm - 10 pm
Price: RUB 2, 000 per adult
RUSSIAN AFTERNOON TEA
Take a seat in the Mezzanine Cafe at a table laid out with Imperial Porcelain china．Feast on Borodinsky
bread sandwiches with various fillings, hot smoked trout（鳟鱼）, delightful mini pirozhki and sweets such
as vatrushkas, all accompanied by good, strong tea and light music．
Available daily 2 pm - 6 pm, priced at 1800 RUB for two．
TAITTINGER CHAMPAGNE BRUNCH
Enjoy a wide variety of international dishes and unlimited drinks accompanied by live jazz at L'Europe
Restaurant every Sunday．A supervised playroom for children is also available．
Time: I pm - 4:30 pm
Price: RUB 4, 900 per adult; Children': up t0 7 - free / 7 t0 15 - RUBI, 800 / above 16 - full price
VODKA EXPERIENCE
Available in the Caviar Bar, let our seasoned chef take you through caviar and vodka pairings．
You can also take part in cocktail demonstrations, or enjoy vodka-themed treatments at the beauty salon．
Available daily 4 pm - 11 pm, priced at RUB 3, 000 for one bottle．
1.A couple with twins aged 5 dining at L'Europe Restaurant should pay at least ．
A．RUB 14, 400 B．RUB 19, 600
C．RUB 9, 800 D．RUB 3, 600
2.Which of the following will be your best choice, if you like classical music?
A．Lobby Bar． B．The Mezzanine Caf6．
C．Caviar Bar． D．L'Europe Restaurant．
3.Where does this passage probably come from?
A．A science fiction． B．A hotel brochure．
C．A recipe book． D．A geography textbook．
