However ____ important school life may be, ___ great influence of parents can’t be ignored or discounted by the teacher.
A. an; a B. the; the C. an; / D. /; the
Living in ever increasingly fast-paced world, we must take____ advantage of every opportunity to develop．
A．an; the B．an; an C．the; an D．the;／
--- Excuse me, is the shop open around the clock?
--- ________. Only from 8:00 a.m. to 4:00 p.m.
A. I’m not sure B. Well, it depends
C. I’m afraid not D. That’s right
阅读下面短文, 并根据短文后的要求答题（请注意问题后的字数要求）。
[1]A great number of people spend a lot of time earning money because they believe the money it-self will make them happy, or will guard them against things that will make them unhappy．They make great efforts to achieve the perfect relationship, the perfect house, the beautiful body, the approval of others, all in an attempt to be happy．
[2]Sometimes these things make people happy; other times, people stress over not having reached the goals, or reach them and find they’re still unhappy．Other times, people focus on just one goal and don * t have time for other things that will make them truly happy．
[3]Some experts studying human happiness and the factors that contribute to it have identified several key areas of life that seem to be more related to personal happiness．Some of them are the things like money, friends, health and living conditions; others are things you may not think of in your daily life, such as your neighborhood and sense of meaning in life．
[4]So while setting your goals, remember all of the areas of life that are important to you and find a balanced lifestyle including social support, personal development, physical health and meaningful pursuits besides career success and financial security．______, your attitude about life and the things that happen to you each day can also have a great effect on your level of happiness and life satisfaction．In addition to being optimistic, happy people tend to believe they are the masters of their fate, rather than the victims of circumstance．
[5]Explore the state of your life, assess how truly happy you are, and find a direction to work to-ward that will likely bring more happiness．Reach your goals, set new ones and live a life that truly makes you happy．
1.What’s the main idea of the passage? （ no more than 5 words．）
___________________________________________________________________________
2.What would happen to those who focus on just one goal and don’t have time for other things? （no more than 6 words）
_______________________________________________________________________________
3.Fill in the blank in Paragraph 4 with proper words．（Please answer within 5 words．）
_______________________________________________________________________________
4.List three other factors that can make people happy except money and friend. （no more than 13 words．）
① ② ③
5.What does the word "it" （Line 1, Paragraph 3） probably refer to? （2 words）
___________________________________________________________________________
In the more and more competitive service industry, it is no longer enough to promise customer satisfaction. Today, customer “delight” is what companies are trying to achieve in order to keep and increase market share.
It is accepted in the marketing industry, and confirmed by a number of researches, that customers receiving good service will promote business by telling up to 12 other people; those treated badly will tell their tales of woe to up to 20 people, and 80 percent of the people who feel their complaints are handled fairly will stay loyal.
New challenges for customer care have come when people can obtain goods and services through telephone call centers and the Internet. For example, many companies now have to invest a lot of money in information technology and staff training in order to cope with the “phone rage”—caused by delays in answering calls, being cut off in mid-conversation or left waiting for long periods.
“Many people do not like talking to machines,” says Dr. Storey Senior Lecturer in Marketing at City University Business School. “Banks, for example, encourage staff at call centers to use customer data to establish instant and good relationship with them. The aim is to make the customer feel they know you and that you can trust— the sort of comfortable feelings people have during face-to-face chats with their local branch manager.”
Recommended ways of creating customer delight include: under-promising and over-delivering (saying that a repair will be carried out within five hours, but getting it done within two); replacing a faulty product immediately; throwing in a gift voucher (购物礼卷) as an unexpected “thank you” to regular customers; and always returning calls, even when they are complaints.
Aiming for customer delight is all very well, but if services do not reach the high level promised, disappointment or worse will be the result. This can be eased by offering an apology and an explanation of why the service did not meet usual standards with empathy (for example, “I know how you must feel”), and possible solutions (replacement, compensation or whatever fairness suggests best meets the case).
Airlines face some of the toughest challenges over customer care. Fierce competition has convinced them that delighting passengers is an important marketing tool, while there is great potential for customer anger over delays caused by weather, unclaimed luggage and technical problems .
For British Airways staff, a winning telephone style is considered vital in handling the large volume of calls about bookings and flight times. They are trained to answer quickly, with their name, job title and a “we are here to help” attitude. The company has invested heavily in information technology to make sure that information is available instantly on screen.
British Airways also says its customer care policies are applied within the company and staff are taught to regard each other as customers requiring the highest standards of service.
Customer care is obviously here to stay and it would be a foolish company that used slogans such as "we do as we please”. On the other hand, the more customers are promised, the greater the risk of disappointment.
1.We can learn from Paragraph 2 that .
A. complaining customers are hard to satisfy
B. unsatisfied customers receive better service
C. Satisfied customers catch more attention
D. well-treated customers promote business
2.The writer mentions “phone rage” (Paragraph 3) to show that________.
A. customers often use phones to express their anger
B. people still prefer to buy goods online
C. customer care becomes more demanding
D. customers rely on their phones to obtain services
3.What does the writer recommend to create delight?
A. Calling customers regularly B. Giving a “thank you” note.
C. Delivering a quicker service D. Promising more gifts.
4.If a manager should show his empathy (Paragraph 6), what would he probably say?
A. “I know how upset you must be.” B. “I appreciate your understanding.”
C. “I’m sorry for the delay.” D. “I know it’s our fault.”
5.Customer delight is important for airlines because________.
A. their telephone style remains unchanged
B. they are more likely to meet with complaints
C. the services cost them a lot of money
D. the policies can be applied to their staff
Why are people interested in eating raw foods or whole foods? One reason is that eating these types of food reduces the risk of acid accumulation in your body.
Raw and whole foods are usually digested more efficiently than cooked and refined foods. When we cook foods, we destroy the natural enzymes (酶) that are part of the food in its raw form. These enzymes were intended by nature to help us digest the food. When we consume food without these natural enzymes, our bodies either digest the food improperly or allow too many nutrients to be absorbed into the bloodstream. In both instances, the result is obesity. When too many nutrients are absorbed at once, the body grows fat. Improperly digested food moves slowly through the digestive tract, where it becomes increasingly acidic. To protect its vital organs from this acidic waste, the body changes the acid into fat and stores it safely away from the organs.
Processed foods contain chemical elements, which might confuse the appetite mechanism (新陈代谢) that tells us when we’ve had enough to eat; as a result, people often overeat. Processed foods also upset the digestive cycle. The body will either identify these foods as allergens and then store them safely away from the organs as fat, or the remains of undigested food will become acidic and enter the bloodstream as acid waste, which will stick to the blood vessel walls and block the passage of vital oxygen and nutrients heading for the body’s cells. The body’s metabolism becomes inactive, and the result is weight gain and obesity.
The accumulation of acid in the digestive tract makes digestion increasingly inefficient. When that happens, even healthy foods can become acidic and the food allergies will become more common.
To stop this vicious（恶性的）circle in its tracks, people need to consume food and supplements that will neutralize (使…中和) the acid already accumulated in body. Eating the right types of raw and whole foods can help. It’s also important to restore your enzyme balance. You need to identify and avoid the foods that cause acid accumulation and consume the foods that increase enzyme production. If you truly want to change and help your body heal itself, you need to take an active approach.
1.What is the main purpose of this passage?
A. To advocate eating more raw and whole foods.
B. To tell the differences between raw and processed foods.
C. To inform people of the harm of processed foods.
D. To warn people of the problem of obesity.
2.It can be inferred from Para. 2 that __________.
A. it is essential for people to protect their vital organs
B. foods with natural enzymes help people keep fit
C. we’d better be cautious about raw and whole foods
D. giving up cooked and refined foods is a new lifestyle
3.Processed foods are unhealthy because they __________.
A. destroy body’s cells B. are difficult to digest
C. may lead to obesity D. stop body’s metabolism
4.What is likely to be talked about following the last paragraph?
A. Active approaches to avoid acid.
B. Different causes of acid accumulation.
C. Correct ways to cook raw foods.
D. Suitable types of raw and whole foods.
5.What can we learn from the text?
A. Processed foods are good for our appetite mechanism.
B. Eating the right types of raw and whole foods does good to our body.
C. The accumulation of acid in the digestive tract makes digestion more effective.
D. Processed foods also comfort the digestive tract.
