______ he has been so rude to us, I feel like we have to punish him or he won’t respect us.
A. Now that B. In case C. Although D. Even if
We meet on the last Friday of every month to talk about poems and poets ______ we like.
A. when B. where C. that D. which
Going to ______ British high school for one year was _____ very enjoyable and exciting experience for me.
A. /; / B. a; a C. the; a D. a; the
近年来，高中生在校外租房子的现象比较普遍，请结合以下要点谈谈自己的观点。
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赞同： |
1. 自由，无纪律约束； |
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2. 有更多的隐私权。 |
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反对： |
1. 寝室有时虽然有点吵，但方便； |
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2. 能培养交际能力； |
|
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3. 能了解生活的价值，培养独立能力。 |
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自己的观点： |
…… |
注意：1. 词数120左右；
2．文章的开头已经给出，不计入总词数；
3．可以适当增加细节，以使行文连贯。
4. 参考词汇：寝室：dormitory; 隐私权：privacy
In recent years, it’s common for high school students to rent houses outside. Different students have different opinions.
____________________________________________________________________________________________
_____________________________________________________________
根据汉语意思，用句末括号内的英语单词完成句子。
1.Not only ______________________ her new design, but he also arranged for her to be in charge of the project. (approve)
经理不仅同意了她的新设计，而且还安排她负责管理该项目。
2.Not _______________________as president to the department, Mr. White still served his colleagues heart and soul. (appoint)
虽然没有被任命为系主任，怀特先生仍然全心全意地为同事们服务。
3.It was not until he fled with a large sum of money _________________________ taking bribes . (accuse)
直到他携巨款潜逃，（他）才被指控受贿。
4.The impression _____________________________ me was that he was no more than a reserved young man. (make)
他给我留下的印象是他只不过是一个内敛的年轻人。
5.Today, the impressionist paintings are accepted as the beginning of _______________. (call)
如今，印象派作品已被人们接受而成为现在我们所说的现代艺术的开端。
6.________________________, she would immediately turn to her private doctor. (instant)
她一生病，就会立即求助于她的私人医生。
7._________________________ reading books, he doesn’t like being disturbed. (absorb)
无论他什么时候全神贯注地看书，他不喜欢被打扰。
8.The police inquired his mother about his address and phone number, so he ______________________ the robbery last night. (involve)
警察向他的母亲讯问了他的地址和电话，他可能参与了昨晚的抢劫案。
9.I would rather you __________________ the important decision as soon as possible. (inform)
我希望你尽快通知她这个重要的决定。
10.They found themselves ______________________ colourful rocks, fishes, shells, and plants, all waving and moving slowly in the blue waters. (surround)
他们发现自己身边都是五彩斑斓的岩石、鱼类、贝壳和植物，这些东西在蓝色的海域中慢慢地摇曳移动着。
No matter what type of business you run, it has to deal with situations in which things go wrong from your customer’s point of view. Complaints can be a great source of information for the organizations. So it’s important to learn to deal with customer complaints efficiently.
Firstly, listen actively to what the customer has to say by keeping comfortable eye contact and giving full attention with no interrupting. You should also show your customer that you do understand him.
Secondly, when receiving a complaint you should apologize for the failure the customer has identified. It’s important for you to know that your apology must appear authentic to the customer, and not an empty exercise. And also you should show the customer you’ve accepted the responsibility and provide him with choices if you have some in hand or otherwise assure the customer you’ll do something about his complaint.
Thirdly, talk with the consumer and discover the best means to resolve his problem. There will be times when, after gathering the facts of a situation, you’ll be unable to resolve the problem immediately. In this case it’s important to let your customer know how long it’ll take to take action on his complaint.
Fourthly, a simple “Thank you” is one way to let the customer know you appreciate the time and effort he has taken to inform you about a problem with your company’s service or product you need to know about.
Lastly, give your customer something that shows your appreciation for him giving the feedback to you. And let him know you’re sorry for the mistake that was made. It isn’t necessary to give something that is costly; but a coupon(赠券) for a free drink or movie is fine.
Your professional and well-organized method of dealing with your customer complaints is one more way that will make you stay ahead of your competitors.
1.What does the passage mainly talk about?
A. Importance of dealing with customer complaints.
B. Effects of customer complaints on business.
C. Tips for handling complaints from customers.
D. Several factors resulting in customer complaints.
2.The author thinks that customer complaints _____________.
A. are easy to deal with B. are really quite annoying
C. can actually be avoided D. are sometimes beneficial
3.The underlined word “authentic” in Paragraph 3 most probably means _______.
A. touching B. believable C. attractive D. clever
4.According to the passage, what is the first thing you should do when facing the customer complaints?
A. Showing sincere attitude.
B. Making an honest apology.
C. Making an absolute promise.
D. Listening to the complaint attentively.
