Most workers are in _________ habit of having _________ quick lunch in the company every day.
A. the; 不填 B. the; a C. a; a D. a; 不填
--Thanks for your help.
--_________.
A. Go ahead B. All right C. Don’t mention it D. Never mind
假设你是李华，于2013年3月5日搭乘国外某航空公司航班（flight number BC779）回国后，发现遗失了一个行李箱（suitcase）。现请用英文给该航空公司写一封信，请他们帮你寻找。
信件要点包括：
1. 陈述写信原因。
2. 简要描述该行李，并说明其重要性。
3. 期待回复并表示感谢。
注意：1.词数100左右。2. 信件格式已给出。
Dear Sir/Madam,
Yours truly,
Li Hua
短文改错（共10小题；每小题1分，满分10分）
Last Sunday morning, when I was having a walk in the park near my home, I came across a crew make a new film with one of my favorite actor. I didn’t have my camera with me at that time, but I rushed back home to get. Unfortunately, by the time I got back, they have finished the scene and the actor couldn’t be seen everywhere. I was really disappointing and about to leave when he walked out a building. He was right there in the front of me! I couldn’t believe my luck—not only did I had my photo taken with him, but he signed his name on my shirt!
The Internet has opened up a whole new online world for us to meet, chat and go where we’ve never been before.
But just as in face to face communication, there are some rules of behavior that should be followed when on line.___1.___ Imagine how you’d feel if you were in the other person’s shoes.
For anything you’re about to send, ask yourself, “Would I say this to the person’s face?” if the answer is no, rewrite and reread. ___2.___
If someone in the chat room is rude to you, your instinct (本能) is to fire back in the same manner. But try not to do so. ___3.___If it was caused by a disagreement with another member, try to fix the situation by politely discussing it. Remember to respect the beliefs and opinions of others in the chat room.
___4.___offer advice when asked by newcomers, as they may not be sure what to do or how to communicate. When someone makes a mistake, whether it’s a stupid question or an unnecessarily long answer, be kind about it. If it’s a small mistake, you may not need to say anything. Even if you feel strongly about it, think twice before saying anything. Have good manners yourself doesn’t give you license to correct everyone else. ___5.___at the same time, if you find you are wrong, be sure to correct yourself and apologize to those that you have offended.
It is not polite to ask others personal questions such as age, sex, and marital status. Unless you know the person very well, and you are both comfortable with sharing personal information, don’t ask such questions.
A．If you do decide to tell someone about a mistake, point it out politely.
B．It’s natural that there are some people who speak rudely or make mistakes online.
C．The basic rule is simple: treat others in the same way you would want to be treated.
D．You should either ignore the person, or use your chat software to block their messages.
E. When you send short messages to a person online, you must say something beautiful to hear.
F. Repeat the process till you feel sure that you’d feel comfortable saying words to a person’s face.
G. Everyone was new to the network once.
Most of us use the telephone several times a day to talk with friends or make social arrangements(安排). These calls are usually quite easy and require little planning.
Using the telephone for business purpose is different. In any organization the person on the telephone represents the company and gives an impression of the firm to the outside world.
If you want to ensure good public relations, you need to master effective telephone techniques.
You should try to give an impression of an efficient, friendly, progressive company eager to give good service.
Before calling
Choose the right time. Consider the cost, urgency and convenience. When calling overseas, you need to consider the time difference.
Check the number. A great deal of money is wasted each year on dialing wrong numbers.
Plan your call. Make a list of points and questions to be raised.
Be prepared. Gather any files, papers or information that may be needed during the call. It is unprofessional to have to say “Hold on while I look for that.”
If you have to ask a caller to hold on, keep going back and assuring him/her that you will be as quick as possible.
Avoid interruptions. Call at a time when you are unlikely to be distracted(分心).
During the call
Be courteous, polite. Make time for suitable greetings like “How are you today, Jim?” and “Did you enjoy your holiday”?
Put a smile in your voice. Remember, your caller can not see you, so use intonation to good effect and try to sound confident, decisive, helpful, and interested.
Check your notes. Look back at your notes to ensure that you have covered everything and quote figures and other data correctly.
Get feedback. Make sure the caller understands the message correctly, especially deadlines and actions that are involved.
Be courteous. Finish by thanking the caller for his or her time and trouble.
After the call
Make notes. Let it become a habit to make notes of the call and place them in an appropriate file.
Take actions. If you need to send a letter of confirmation or inform someone in your organization about any details of the call, do it immediately so that you do not forget important points.
1.This passage is mainly about _____.
A．how to become a dependable company
B．how to ensure public relations
C．some service a company should have
D．some telephone techniques for business purpose
2.Before calling, you have to _____.
A．stay at your company only
B．learn important data and figures by heart
C．get things ready for the communication
D．choose the right time and place
3.During the call, it is unsuitable to _____.
A．be heard in low spirits B．be decisive
C．check your notes D．get feedback
4.What does the underlined word “courteous” in the passage mean?
A．Polite. B．Active. C．Effective. D．Correct.
