Question

    How you speak on the telephone is very important. If you use good telephone _______, the caller will be happy. If not, they may not want to _______ you or your company again.

First, make sure you answer the call formally (正式地), giving your name and the name of your _______. This will let the caller know that you are professional.

You should also remember to smile as you speak, and use a _______ tone (语调). If you sound bored or too busy, the caller will think you are impolite.

What’s more, your choice of _______ can make a big difference, too. For example, if you have not _______what a caller said, it is much more polite to say “I’m sorry. Could you say that again, please?” than to _______ say “What?”

Similarly, if a caller asks to speak to someone, you’d better not just say “yes” or “no”. If the person is _______, say that you will put the caller through to them. If they are unavailable, explain where they are, and then take a _______.

In either situation, you will also need to get some information about the caller, such as their name or company. Make sure you get all that you ________ the most importantly, ask for it politely.

1.A.skills B.hobbies C.exercises D.habits

2.A.depend on B.deal with C.look for D.work out

3.A.teacher B.friend C.school D.company

4.A.serious B.friendly C.funny D.direct

5.A.shows B.books C.words D.teams

6.A.heard B.seen C.noticed D.drew

7.A.actually B.gradually C.hardly D.simply

8.A.noisy B.healthy C.available D.different

9.A.message B.photo C.suggestion D.note

10.A.order B.give C.think D.need

Answer

1.A

2.B

3.D

4.B

5.C

6.A

7.D

8.C

9.A

10.D

【解析】

本文主要介绍了如何有礼貌地打电话，在打电话时，你的讲话方式非常重要。

1.句意：如果你使用良好的电话技巧，打电话的人会很高兴。

A. skills技术，技巧，B. hobbies爱好，C. exercises练习，D. habits习惯。根据后文的First, make sure you answer the call formally (正式地), giving your name and the name of your ___3___.可知，此处介绍打电话的技巧，故选A。

2.句意：如果不，他们可能不想再和你或者你的公司打交道。

A. depend on依靠，B. deal with 处理，打交道，C. look for 寻找，D. work out解决。结合上文的If you use good telephone ___1___, the caller will be happy.可知，打电话是在和人打交道，故选B。

3.句意：首先，确保你正式地接电话，给出你的名字和你公司的名字。

A. teacher老师，B. friend朋友，C. school 学校，D. company公司。根据前文的If not, they may not want to ___2___ you or your company again.可知，此处指的是公司，故选D。

4.句意：你说话的时候，也应该记得微笑，用一种友好的语调。

A. serious严重的，B. friendly友好的，C. funny有趣的，D. direct直接的。根据You should also remember to smile as you speak,可知，说话的时候微笑，这是表示友好，故选B。

5.句意：你的语言选择也会有很大影响。

A. shows表演，B. books书本，C. words单词，D. teams团队。根据后文的it is much more polite to say “I’m sorry. Could you say that again, please?”可知，此处表示说的话，故选C。

6.句意：例如，如果你没有听见打电话的人说的话，说“对不起，你能再说一遍吗？”是更礼貌的。

A. heard听见，B. seen看见，C. noticed注意到，D. drew描绘。根据“I’m sorry. Could you say that again, please?”可知，要求对方再说一遍，因此表示没有听见，故选A。

7.句意：“对不起，你能再说一遍吗？”比简单地说“什么？”更有礼貌。

A. actually事实上，B. gradually 逐渐地，C. hardly几乎不，D. simply简单地。根据“What?”可知，说“什么？”这是一个简单的字，故选D。

8.句意：如果对方有空，就说你会帮他接通。

A. noisy吵闹的，B. healthy健康的，C. available有空的，D. different不同的。根据后文的If they are unavailable, explain where they are,可知，此处表示他们有空，故选C。

9.句意：如果他们不在，说明他们在哪里，然后留言。

A. message消息，B. photo照片，C. suggestion建议，D. note笔记。根据If they are unavailable,可知，如果他们不在，因此要留言，take a message留言，故选A。

10.句意：确保你得到了所有你最需要的东西，最重要的是，要礼貌地提出要求。

A. order命令，B. give给，C. think认为，D. need需要。根据前文的you will also need to get some information about the caller,可知，得到你需要的信息，故选D。