Giving someone good news is easy, but what about bad news? Are there any good ways to give bad news without making people too upset? The following steps might help:
Say something positive. Try to start or end the conversation with some good news, so that it’s not all bad. For example, “ You did very well in the interview, but unfortunately we’ve given the job to somebody else.”
Prepare your listener for the news. Use phrases to introduce what you’re going to say, like “Unfortunately, …”, “ I’m really sorry , but…” or “ I’m afraid I’ve got some bad news.” This gives the listener time to prepare for what you’re going to say.
Try to give a reason. People like know why things go wrong. Try to explain the decision. If someone doesn’t get the job, can you explain why? If you have to cancel an appointment, try to give a reason.
Use a soft tone of voice. If you’re giving someone bad news, try to use a soft, calm voice to make your sound kind. Say things to show you understand, like “I’m really sorry.” Or “I know this must be disappointing.”
1. Which step isn’t mentioned in the passage?
A. Talk about problems
B. Try to give a reason
C. Say something positive
D. Prepare your listener for the news
2.What does the underlined word “ tone” mean in Chinese?
A. 词语 B. 语气 C. 眼神 D. 手势
3.Linda failed the test. She could tell her mum the news beginning with “__________”.
A. You lucky thing!
B. You’ll never guess what.
C. Bad news, I’m afraid.
D. That’s really wonderful.
4. Which of the following is NOT true according to the passage?
A. “Unfortunately” can be used to tell the bad news.
B. You can start the conversation with some good news.
C. Tone of voice is important when giving the bad news.
D. Nobody likes to know the reason why things go wrong.
5.The best title for the passage is “ _______”.
A. Bad news can be good news
B. Good ways to give bad news
C. It’s easy to give bad news
D. Giving bad news without any trouble
During my second year of middle school, our teacher gave us a test. I studied hard and ___ well in all the subjects, so the questions were not difficult for me. ____I stopped when I read the last one: “What is the _____ of the woman that cleans the school?”
Of course this was a joke. I saw the cleaning woman every day. She was short and about 60 years old. She had dark hair. But _____ would I know her name? I had never talked with her before. In fact, I had never even thought _____ talking to her. I started to feel rather guilty. Finally, I _____ my paper, without finishing the last question.
Before the class ended, one student asked, “Will the last question count toward _____ grade?” “ Of course,” the teacher said. “ In your life, you will meet many people. All are important. They deserve(值得) your attention and care, even if you just _____ and say hello to them.”
I’ve _____ forgotten that lesson. I should get to know all of the people who work and live around me. That was, perhaps, the most ____ lesson of my life. Later, I learned that the cleaning woman’s name was Dorothy.
1.A. became B. made C. got D. did
2.A. So B. But C. Or D. And
3.A. address B. number C. name D. hobby
4.A. where B. how C. what D. when
5.A. about B. over C. for D. back
6.A . gave away B. took away C. handed in D. handed out
7.A. we B. us C. ours D. our
8.A. shout B. smile C. cry D. laugh
9.A. never B. ever C. already D. just
10.A. difficult B. interesting C. important D. exciting
--- How much time do you ________ surfing the Internet every week?
--- Less than an hour.
A. cost B. pay C. take D. spend
--- Did Tom’s parents go to the meeting yesterday?
--- Yes, ________ of them did, but ________ spoke.
A. each, none B. both, none
C. neither, both D. both, neither
--- Look! The plane is sending up signal “SOS”. It ________ be in danger.
A. will B. should C. must D. can
Every morning I try ________, but I’m still late at times.
A. not to late B. to not be late
C. not to be late D. to be not late